Is TraceUX really free and unlimited?+
TraceUX has no required SaaS subscription, per-seat charge, or vendor-enforced session quota when you self-host it. Your practical capacity depends on the server, storage, retention, and recording settings you choose, so infrastructure is not literally cost-free.
Where is session data stored?+
On the TraceUX server and storage you operate. You choose the collection endpoint, retention policy, and masking rules instead of sending recordings to a hosted analytics vendor.
Does TraceUX include heatmaps or form analytics?+
No. If your decisions depend on heatmaps or field-by-field form reports, keep Mouseflow or pair TraceUX with a dedicated tool. TraceUX focuses on individual sessions and direct user communication.
Will TraceUX charge for traffic spikes?+
TraceUX does not meter sessions or create overage invoices. Traffic spikes still consume CPU, memory, and storage on your server, so monitor system health and choose retention settings that fit the host.